Frequently Asked Questions

Construction and Materials

1. How are your canvas frames constructed?

We use only the highest quality gallery grade materials. Our frames are made from kiln-dried timber and primed to stand the test of time. In order to prevent indentation of the edge of the frame onto the canvas, our frames are constructed with a raised lip, which solves the problem nicely.

2. What kind of canvas do you use?

All of our canvases are a premium cotton/poly blend with a GSM count of 360. Our canvases are coated to protect against UV light, fading and dust damage.

3. What kind of printer and inks do you use?

We use the most advanced latex printing technology and inks - the best printing equipment available.

5. Will the print arrive ready to hang?

Our canvas prints are delivered stretched across a timber frame and arrive ready to hang.

Care and Maintenance

1. I've never owned a canvas print before – how do you clean it?

Don't use any sort of cleaning liquid or compound, ever. A static-electricity dusting cloth can be used with a light motion, or a vacuum with a brush attachment can be used gently to remove dust.

2. How long will my canvas print last?

If you hang your print away from direct sunlight and keep it away from moisture and dust, your canvas print will last for years and look as stunning as it did on day one.

Shipping and Delivery

1. How much does delivery cost?

Delivery is absolutely free in NEW ZEALAND, regardless of where you live and the size of your order.

For all other countries, we charge a flat-rate shipping fee depending on the location.

2. Where do you ship?

We ship (nearly) anywhere in the world. Once you reach checkout you'll be able to see if we ship to your country, or feel free to Contact Us and we'll let you know.

3. Do you ship to PO Boxes?

Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.

4. How will my parcel be delivered?

For most orders, especially those containing larger prints, we arrange courier delivery to your door. Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.

5. How long does delivery take?

From the moment you click 'order' it usually takes about 7-10 business days for delivery. If you're wondering about the status of your order, you can track the progress here.